Delivery & Returns

Delivery Options:

All orders are delivered through Tracked Mail which allows 2 delivery options for UK customers and a standard option for International Customers.

  • STANDARD UK DELIVERY - £2.99, FREE for orders over £50. Will take up to 3-5 working days. Tracked delivery regardless of the size or value of your order.
  • NEXT DAY UK DELIVERY - £6.99, Special Next day Delivery. For orders before 2pm.
    • Available between Monday to Friday. Your order will need to be placed before 2pm to guarantee delivery on the next working day.
    • If your order has been placed after 2pm on a Friday or has been placed on a Saturday or Sunday your order will be dispatched on Monday.
    • A signature will be required on receipt of the parcel.
    • Delivery is not available on Sunday or Bank Holiday. In this case your parcel will be delivered to you on the next working day.
  • EUROPIAN DELIVERY - £8.99, please allow up to 15 working days for delivery. Royal Mail tracked delivery regardless of the size of the order. Free for the orders over £150.
  • EXPRESS INTERNATIONAL DELIVERIES (NON EUROPEAN) - £12.99, please allow up to 12 working days for delivery. Royal Mail tracked delivery regardless of the size of the order. Free for the orders over £120.

 

Returns Policy

If you are not satisfied with your purchase we are happy to refund products returned within 14 days of delivery. Goods must be returned in a fully re-saleable condition and all of the tags MUST be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Your refund will be credited to the original payment card or to your Bank Account or PayPal account if you have paid by PayPal.

FOR LIMITED TIME PERIOD WE ARE OFFERING ALL OF OUR BUYERS FREE RETURN SERVICE TO THE STORE REGARDLESS OF THE REASON OF RETURN.

Making a Return

Return your goods with your sales invoice and please state the reason for refund below it. Please pack the item in appropriate packaging and send it back to the following address,

MY SWEET WARDROBE
Refunds/Exchange
Unit 5C
10 Woolley Street
Manchester
M8 8WE

Please obtain a postage receipt from the Post Office; this will act as your proof of return. The return will be at your expense and is not refundable by MYSWEETWARDROBE.COM unless the returned item is faulty, damaged or incorrectly sent. Please see Terms and Condition regarding issues with sizing.

Refunds

  • Refunds will be processed in accordance with our returns policy.
  • Items must be returned in their original condition within 14 days of delivery.
  • Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
  • After you have received the confirmation from us please allow up to 14 working days for the refund to be credited to your account.
  • If the product is returned because it is defective or not the one you ordered we will issue a full refund including the delivery charge after our inspection has taken place.

Exchanges

We can only offer an exchange for faulty, incorrectly sent items. Unfortunately, we are not able to offer exchanges for any other reason. If you would like a refund for an item then please return the item as described above and we will happily process a refund for you.

If you have any other question relating to Returns and Refunds, please email us.

Privacy Policy

  • MYSWEETWARDROBE.COM will not release any personal information to third parties unless it regards your order.
  • MYSWEETWARDROBE.COM will not sell any personal information to the third parties.
  • MYSWEETWARDROBE.COM may occasionally send you emails on latest offers and new products.
  • MYSWEETWARDROBE.COM may pass on your personal details to OUR group of companies.
  • We do not save any financial information.

Contact Us

If you have any questions or need help, please contact our Customer Service Team by any of the following methods.

Email: info@mysweetwardrobe.com
Telephone:  0044 (0) 161 948-6023

Customer Service Hours:
Mon-Fri: 9.30am - 4.30pm

Postal and Returns Address:


MY SWEET WARDROBE

Refunds/Exchange
Unit 5C
10 Woolley Street

Manchester
M8 8WE